Return and Refund Policy

Return and Refund Policy

RIGHT OF WITHDRAWAL / PURCHASE CANCELLATION – ORDER CANCELLATION AND REFUND

The consumer may cancel the purchase within 7 (seven) calendar days from the day following the receipt of the product and request a refund of the amount paid.

Once the order is billed, all processing and logistics costs have already been incurred. From that moment on, order cancellation is only possible after delivery.

To exercise the right of withdrawal, the consumer must follow this procedure:

a) Inform our customer service (aautify@gmail.com) about the withdrawal request within 7 (seven) calendar days from the day following the receipt of the product. Product returns will not be accepted without prior communication with customer service.

b) Handle the product with care. The product must be returned in its original packaging, with no signs of use and/or damage, without alteration of the original seal, along with the manual, warranty terms, all accessories, and any other free items and components supplied with the product at delivery.

c) Follow the other shipping procedures (postal shipment, delivery to the carrier) and return deadlines, which may vary depending on the case's specifics and will be properly communicated by customer service when requesting purchase cancellation.

Failure to comply with any of the conditions above exempts the supplier from any obligation to process the withdrawal request.

All products will be evaluated/inspected by the supplier’s technical team within 10 (ten) business days after the product is received at the supplier's address.

If any of the above conditions are not met, the withdrawal request will be rejected, and the product will be returned to the consumer without prior notice.

If all the conditions above are met, the supplier will refund the amount paid by the consumer for the returned product, including shipping costs, using the same payment method chosen by the consumer at the time of purchase, in accordance with the REFUND TERMS of this policy.

DEFECTIVE PRODUCTS

If the consumer believes they have received a new product with a manufacturing defect, they must contact our customer service within 7 (seven) calendar days from the day following the receipt of the product to request repair, exchange, or a refund.

In this case, the consumer must follow this procedure:

a) Inform customer service (aautify@gmail.com) about the defect within 7 (seven) calendar days from the day following the receipt of the product. Returns will not be accepted without prior communication with customer service.

b) Handle the product with care. The product must be returned in its original packaging, without signs of use and/or damage unrelated to the alleged manufacturing defect, without alteration of the original seal, along with the invoice, manual, warranty terms, all accessories, and any other free items and components provided in the original delivery.

c) Follow the other shipping procedures (postal shipment, delivery to the carrier) and return deadlines, which may vary depending on the case's specifics and will be properly communicated by customer service when registering the request.

All products will be evaluated/inspected by the supplier’s technical team within 10 (ten) business days after the product is received at the supplier's address.

If any of the conditions above are not met, the supplier is exempt from any obligation to respond to exchange and refund requests, and the product warranty conditions will apply. Please note that the supplier is not obligated to perform warranty repairs if signs of product misuse are found.

If all the above conditions are met, the supplier will respond to the consumer’s request as follows:

a) Repair: The product will be repaired according to the general warranty period conditions.

b) Exchange: The product will be replaced with an identical item, subject to stock availability. The new product will be shipped within 10 (ten) business days after the defect analysis period. If stock is unavailable, the exchange request will automatically be replaced by a refund.

c) Refund: The supplier will refund the amount paid by the consumer for the returned product, including shipping costs, using the same payment method chosen at the time of purchase, in accordance with the REFUND TERMS of this policy.

These conditions apply only when the consumer reports a product defect within 7 (seven) calendar days from the day following the receipt of the product. If the defect is reported after this period, the product warranty conditions will apply.

REFUND TERMS

If the consumer meets all previously mentioned conditions required for a refund, the supplier will refund the amounts paid, including shipping costs, using the same payment method chosen at the time of purchase:

🟢 BANK TRANSFER PAYMENTS: The amount will be credited to an existing bank account in the consumer's name within up to 30 (thirty) business days after the product analysis period by the supplier's technical team.

🟢 CREDIT CARD PAYMENTS: The supplier will notify the credit card administrator of the refund decision within up to 30 (thirty) business days after the product analysis period by the supplier’s technical team. The credit card administrator will process the refund based on the consumer's billing cycle, appearing on one or two future statements.

⚠ Important: The refund timing depends on the closing date of the consumer's credit card statement, which is managed by the card administrator.

🟢 PIX PAYMENTS: The amount will be credited to an existing bank account in the consumer's name within up to 30 (thirty) business days after the product analysis period by the supplier's technical team.

REFUSAL OF PRODUCTS

All products are shipped properly packaged, both for specific product packaging and transport packaging (depending on the product type). If any of the following occurs, the consumer should refuse delivery:

🔴 Open or damaged packaging
🔴 Incorrect product received
🔴 Missing accessories

If the product delivery is refused, the consumer should:

• Indicate the reason for refusal on the back of the invoice (Danfe) attached to the product and return it to the delivery person.
• Refuse all items in the package (partial order refusals are not allowed).
• Contact our customer service as soon as possible to report the issue and receive further instructions.

If the consumer accepts the delivery but later notices any of the above issues, they should:

📸 Document the situation with videos/photos and contact customer service within 48 (forty-eight) hours.

For assistance, email us at aautify@gmail.com

Thank you very much! We hope to assist you soon!

Best regards,
🚗 Aautify Team 🚗